Job Opportunity: Printer Technician - Defense IT Solutions Inc. - News - Defense IT Solutions Inc.

Job Opportunity: Printer Technician - Defense IT Solutions Inc. - News - Defense IT Solutions Inc.

+502 2286-5347
Ciudad de Guatemala,
Guatemala, Guatemala
Defensa Tecnologica S.A.
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Job Opportunity: Printer Technician

Defense IT Solutions Inc.
Published by in Job Opportunity ·
Tags: JobOpportunityPrinterTechnician

Job Description
  • Performs a full range of printer servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
  • Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices.
  • Performs troubleshooting and repairs or replaces equipment components as necessary.
  • Demonstrates required digital competencies associated with assigned products and level assignment.
  • Completes technical training on new equipment as assigned.
  • Manage user expectations on tasks performed (i.e. schedule event with the ends user)
  • Adherence to Asset Management policies and procedures
  • Complete, update and close out service tickets through Service Manager
  • Printer break/fix experience a plus
  • Printer repair and certification (ie: PDI), preferred but not required.
  • A+ Certified, preferred but not required.
  • Must own reliable transportation

Maintains service level of assigned product line through maintenance of product up time to prescribed levels. Combines competent functional knowledge of equipment with customer application(s) and use. Plans and coordinates install with Sales as required.

Maintains high level of equipment up time through knowledge of products and customer requirements. Successfully completes company-based training programs and keeps current with applicable technologies through formal education and/or other means.

Proven performance (min 1 year) in technical service and customer relations of moderately complex business equipment and systems such as (i.e. mailing equipment, inserters, laser/thermal printers, kiosks, copiers, facsimile machines, LAN, telecommunications equipment, ATM machines).

1 year experience in field technical service for complex business equipment and systems.

Ability to read and interpret part prints, schematics, technical manuals, etc.

Ability to adapt to changing environment in the areas of products and technology, customer personalities and customer knowledge levels.

Valid driver's license and clean driving record required/reliable transportation required.

Ability to transport at least 35 lbs with or without accommodation.

This position will require travel to and from customer sites on a daily basis as well as other facilities with occasional long-distance travel.
Needs to be available for standby support during the week and on weekends.

A significant amount of standing, walking, and lifting, with or without accommodation's is required for this position.

Job Type: Full-time

Salary: $27,000.00 to $32,000.00 /year

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